Introduction

Welcome to our stainless steel kitchenware, barware, cookware, and corporate gifting e-commerce platform. By accessing or using our website, you agree to comply with  the following terms and conditions.  Please read them carefully.

1. Acceptance of Terms

By using our website and purchasing any products, you confirm that you have read, understood, and agreed to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use the site. We reserve the right to update or modify these terms at any time without prior notice, and such changes will take immediate effect upon publication. 

2.Use of the Website

Eligibility

Our website is intended for individuals who are at least 18 years of age. By using our site, you represent and warrant that you meet this age requirement.

3.Account Responsibility

You may need to create an account to purchase products. You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur under your account.

5.Product Information and Availability

Product Descriptions

We strive to ensure that all product descriptions, images, and prices displayed on the website are accurate. However, errors may occur, and we do not warrant that product descriptions or prices are free from inaccuracies.

Availability

All products are subject to availability. We make every effort to keep stock levels up-to-date; however, in rare cases, a product you order may become unavailable. In such instances, we will notify you as soon as possible and offer alternatives or refunds.

6.Orders and Payments

Placing an Order

When you place an order with us, you agree to purchase the products listed in your order under these terms. Once your order is placed, we will send a confirmation email, but this does not constitute acceptance of the order. Acceptance of the order occurs when we dispatch the products to you.

Payment Methods

We accept all major credit cards, debit cards, and other approved payment methods. Payments must be completed at the time of ordering. All transactions are processed securely, and your payment details will not be stored on our servers.

Pricing

All prices are displayed in your local currency and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without prior notice, but any changes will not affect orders that have already been placed and confirmed.

7.Shipping and Delivery

Shipping Rates

Shipping costs are calculated based on the destination and weight of the order. The final shipping cost will be displayed at checkout before you complete your purchase.

Delivery Times

Delivery times vary depending on your location and the shipping method chosen. We aim to dispatch all orders within 2-3 business days, but delays may occur due to unforeseen circumstances. Once your order is shipped, you will receive a tracking number to monitor its progress.

International Shipping

We offer international shipping to selected countries. Additional customs duties, taxes, and fees may apply depending on your country’s import regulations, and you will be responsible for these charges.

8.Returns and Refunds

Return Policy

If you are not completely satisfied with your purchase, you may return the product within 30 days of receiving it for a refund or exchange. The product must be unused, in its original packaging, and accompanied by proof of purchase. Certain items, such as custom-made products for corporate gifting, are not eligible for return unless defective.

Refund Process

Once we receive and inspect the returned product, we will issue a refund to the original payment method. Refunds may take 5-10 business days to process. Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

Exchanges

If you wish to exchange a product, you may do so within the 15 Days. Please contact our customer support team to initiate the exchange process.

9.Corporate Gifting

Custom Orders

We offer customized stainless steel products for corporate gifting. Custom orders are subject to separate terms and pricing, which will be discussed during the ordering process. These products are final sale and are not eligible for return unless defective.

Bulk Orders

Discounts are available for bulk corporate gifting orders. Please contact our sales team for details on pricing and delivery times.

10.Contact Us

If you have any questions or concerns regarding these terms and conditions, please do not hesitate to contact our customer support team. We are here to assist you and ensure your experience with our e-commerce platform is seamless.